Data processing responsible  

The data processing responsible is the limited liability company, AAVO Operations, with its registered office at President Kennedypark, 15 – B-8500 (Belgium), and with the enterprise number BE 1009.738.227 at the Crossroads Bank for Enterprises. 

For more information on the data processing carried out, we invite you to contact our data protection delegate by mail to AAVO Operations address. 

Data we collect  

In this section, we specify the data we process: 

Data you directly transmit to us 

When contacting AAVO Operations, you may be required to provide information about yourself. 

The collected data includes: 

• Names and surnames; 

• Email address; 

• Phone number. 

And any other information you wish to provide to us. 

Data we collect through cookies 

A cookie is a text file deposited when consulting a website, mobile application, or online advertisement and stored in a specific space on your computer’s or mobile device’s hard drive. Cookies are managed by your Internet browser or the mobile application you use, and only the issuer of a cookie can decide to read or modify the information contained therein. 

Cookies have various functions, such as enabling you to navigate efficiently on a website or mobile application and remembering your choices and the goods and services you want to purchase. They also offer you relevant advertising content based on your interests expressed during your navigation.  

You can find more information about cookies on the following sites: 

• https://autoriteprotectiondonnees.be/citoyen 

• https://allaboutcookies.org/ 

AAVO Operations use the bare minimum of cookies on its website. We specifically use: 

Strictly necessary cookies 

These cookies are essential for the proper functioning of the website and cannot be disabled in our systems. They are usually only activated in response to actions you take that correspond to a service request, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block or be alerted to the use of these cookies. However, if this category of cookies, which does not store any personal data, is blocked, some parts of the site may not function properly. 

Performance cookies 

These cookies allow us to determine the number of visits and traffic sources on our website to measure and improve performance. They also help us identify the most/least visited pages and evaluate how visitors navigate the site. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept this category of cookies, we will not be able to know when you visited our website. 

Cookies for targeted advertising 

These cookies may be activated on our website for our advertising partners. They may be used by these companies to create profiles of your interests and to offer you targeted advertisements on other sites. They operate only by identifying your browser and device. If you do not accept this category of cookies, less targeted ads based on your interests will be presented to you while browsing on other websites. 

For more information on the different cookies used, their purposes, and their retention periods, refer to the page dedicated to this effect. 

Processing purposes  

In this section, we indicate the reasons for which we process the mentioned data: 

• Operation necessary for the commercial relationship; 

• Consideration of information contained in the contact form; 

• Purposes associated with the deposit of cookies on your browser; 

• Operation and optimization of navigation on our websites and applications; 

• Remembering your cookie preferences; 

• Remembering information related to a form you filled out on our site; 

• Measurement of attendance and audience; 

• Establishment of statistics and volumes of attendance and use of various elements composing our site (sections and contents visited, paths) to improve the interest and ergonomics of our services. 

Communication of data to subcontractors  

To provide you with our services optimally, we have various external service providers who may have access to your personal data. However, our subcontractors’ access to your data is based on signed contracts specifying their obligations regarding the protection of data security and confidentiality. 

Duration of the data retention  

Your personal data is kept for a duration in accordance with legal provisions or proportional to the purposes for which they were recorded. 

All data concerning the establishment and management of prospect files have a retention period of a maximum of 5 years from the collection of data or the last contact from the prospect. If this prospect becomes a client, this data could be retained for a period of 8 years after the end of the contractual relationship and/or final acceptance. 

Security measures surrounding the processing of your data  

As the data processing controller, AAVO Operations has implemented numerous technical and organizational measures in accordance with applicable legal provisions to protect your personal data against alteration, accidental or unlawful loss, use, disclosure, or unauthorized access.  

We have implemented: 

• Ongoing awareness of our staff regarding data protection requirements, confidentiality, availability, and integrity of data; 

• Securing access to our premises and IT platforms; 

• Implementation of a general IT security policy for the company; 

• Securing access, sharing, and transfer of data; 

High standards for data protection when selecting our subcontractors and partners. 

Your rights regarding your data  

You have the following rights regarding the data concerning you that we process. To exercise your rights listed in points 1.7.1 to 1.7.5, you can send mails to the AAVO Operations address given in this policy 

Right of access 

You have the right to know whether AAVO Operations processes data concerning you and, if so, to access it and obtain information about its processing. 

Right to rectification 

You have the right to rectify data concerning you if it is inaccurate or to complete it if it is incomplete. 

Right to erasure 

You have the right to request the erasure of data concerning you when there is no longer a reason to process it. 

Right to restriction of processing 

You have the right to request the restriction of processing of data concerning you, in which case we can only retain this data to the exclusion of any other form of processing. 

Right to object 

You have the right to object to us processing your personal data if, for reasons specific to you, you believe that one of the processing activities violates your privacy and causes excessive damage.  

You cannot, in any case, prevent us from processing your data if the processing is necessary for the conclusion or performance of your contract. 

Right to lodge a complaint with the Data Protection Authority 

You have the right to lodge a complaint with the Data Protection Authority, under the conditions and within the limits set by the GDPR and any other legislation applicable to the processing of personal data.  

It can be contacted at the following coordinates: 

Data Protection Authority 

Rue de la Presse, 35, 1000 Brussels 
Tel: +32 (0)2 274 48 00 
Fax: +32 (0)2 274 48 35 
Email: contact@apd-gba.be 

How to exercise your rights  

Contact us by mail at: 

AAVO Operations/NV 
President Kennedypark, 15  

B-8500 (Belgium)  
Business number: BE 1009.738.227 

Don’t forget to specify the subject of your request (indicating the right you want to exercise), and, in case of a request sent by mail, provide the address to which we should respond. 

A response will be sent to you within one month of receiving the request.